Refund & Return Policy

Last updated: June 28, 2026

1. Return Eligibility

You may request a return within 30 days of delivery. Returned items must be in their original condition, unworn, unwashed, with tags attached, and with original packaging when applicable.

Items are not eligible for return if they are worn, washed, damaged by the customer, missing tags, returned after the 30-day window, or marked as final sale.

2. How to Start a Return

To start a return, contact Evora Edit before sending anything back:

Please include your order number, the item you want to return, and the reason for the return. If the item is damaged, defective, incorrect, or missing parts, include photos so we can review the issue.

3. Return Authorization and Return Address

After your request is reviewed and approved, we will email you a Return Authorization Number (RAN), return instructions, and a prepaid return shipping label.

Do not mail returns to our business address unless your return instructions or prepaid label specifically tell you to do so. The correct return address may be our business address or a designated fulfillment/returns facility depending on the item and order. The exact return address will be shown on the approved prepaid return label and return instructions.

Evora Edit remains your point of contact for approved returns, even when the item is routed to a fulfillment or returns facility.

4. Return Shipping Cost

Evora Edit provides a prepaid return shipping label at no cost to the customer for approved returns. We do not charge a restocking fee for approved returns.

Returns sent without prior authorization may not be accepted and may delay or prevent your refund.

5. Refund Processing

Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 10 days.

Because Evora Edit currently offers free standard shipping, customers are not charged a separate outbound standard shipping fee at checkout. Refunds cover the amount paid for the returned item, subject to this policy.

6. Exchanges

Exchanges for another size or color may be available depending on stock. Contact us first so we can confirm availability before processing an exchange.

7. Damaged, Defective, Incorrect, or Missing Items

If your item arrives damaged, defective, incorrect, or incomplete, contact us within 30 days of delivery at support@evoraedit.com or (623) 298-8355. Include your order number and photos of the issue. If the issue is confirmed, we will arrange a replacement, refund, or another appropriate resolution at no cost to you.

8. Product Never Arrived

If tracking stops updating, the package appears lost in transit, or the carrier cannot confirm delivery, contact us with your order number so we can review the shipment. If the order is confirmed lost in transit or cannot be delivered through no fault of the customer, we will arrange a replacement or issue a refund.

If tracking shows the package was delivered but you did not receive it, please contact the carrier first, then contact us so we can help review the situation.

9. Contact Us

  • Email: support@evoraedit.com
  • Phone: (623) 298-8355
  • Hours: Monday–Friday 9:30am–4:00pm MST | Weekends 11:00am–4:00pm MST
  • Business address: 1620 N Wilbur, Mesa, AZ 85201