FAQ
1. What is Evora Edit?
Evora Edit is a U.S.-based online women's fashion store with clear support, shipping, and return information.
2. How can I contact Evora Edit?
Email support@evoraedit.com, call (623) 298-8355, or use our Contact page. Support hours are Monday–Friday 9:30am–4:00pm MST and weekends 11:00am–4:00pm MST.
3. How do I track my order?
After your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking to update. You can also use our Order Tracking page.
4. How long does shipping take?
Orders are processed within 1–3 business days. After processing, U.S. standard delivery usually takes 5–13 business days. Total estimated delivery time is 6–16 business days from the date of order.
5. Is standard shipping free?
Yes. Evora Edit offers free standard shipping on all U.S. orders. No minimum order value is required.
6. Do you ship internationally?
No. Evora Edit currently ships to U.S. addresses only.
7. What is your return policy?
Return requests may be made within 30 days of delivery. Approved returns receive a Return Authorization Number, return instructions, and a prepaid return shipping label at no cost to the customer.
Do not mail returns to our business address unless your return instructions or prepaid label specifically tell you to do so. Full details are available in our Refund & Return Policy.
8. How are refunds issued?
Once the returned item is received and inspected, approved refunds are issued to the original payment method within 10 days. Because Evora Edit currently offers free standard shipping, customers are not charged a separate outbound standard shipping fee at checkout.
9. Can I modify or cancel my order?
Contact us immediately at support@evoraedit.com or (623) 298-8355. We cannot guarantee changes once an order has been submitted for fulfillment, but we will do our best to assist.