Shipping Policy
Last updated: September 30, 2026
| Shipping detail | Policy |
|---|---|
| Order processing | 1–3 business days; up to 5 during peak periods |
| U.S. shipping cost | Free standard shipping |
| Shipping origin | China |
| Standard transit | 10–15 business days after dispatch |
| Estimated total delivery | 11–20 business days from order |
| Shipping coverage | U.S. addresses only |
| Tracking updates | Allow up to 3 business days after shipment |
| Business and support | Evora Edit | support@evoraedit.com | (623) 298-8355 |
Thank you for shopping with Evora Edit. This policy explains where orders ship from, how long processing and delivery usually take, shipping costs, and how to get help.
Order Processing
Orders are typically processed within 1–3 business days after purchase, excluding weekends and public holidays. During peak or high-demand periods, processing may take up to 5 business days. You will receive an order confirmation after purchase and tracking details when your order ships.
Shipping Origin and Fulfillment
Products in our current catalog are fulfilled by supplier partners in China and shipped to U.S. customers from China. Our Mesa, Arizona address is our business and customer-contact address; it is not the ship-from location for these products. Evora Edit remains your point of contact for delivery questions, returns, and refunds.
Shipping Availability and Cost
Evora Edit currently ships to U.S. addresses only. We offer free standard shipping on all U.S. orders, with no minimum order value and no standard shipping charge added at checkout.
Shipping Method
Orders use standard tracked shipping. The carrier and route may vary by order. A tracking number will be emailed after shipment.
Estimated Delivery Time
For China-to-U.S. orders, transit usually takes 10–15 business days after dispatch. Including processing, the typical total estimate is about 11–18 business days from the order date. During peak periods, processing may take up to 5 business days, making the total estimate up to 20 business days. These are estimates, not guaranteed delivery dates. Customs, carrier, weather, holiday, or other logistics delays may extend delivery.
Order Tracking
Please allow up to 3 business days after shipment for tracking events to appear. You can also track your order using our Order Tracking page.
Missing, Incomplete, or Delayed Orders
If tracking has not updated for several business days, your package appears delayed, or your order arrived incomplete, contact us at support@evoraedit.com or (623) 298-8355 with your order number and a description of the issue.
Lost or Stolen Packages
If tracking shows that a package was delivered but you did not receive it, please contact the carrier first using your tracking number. If you are unable to resolve the issue with the carrier, contact us and we will help review the situation.
If an order is confirmed lost in transit or cannot be delivered through no fault of the customer, we will arrange a replacement or issue a refund. Approved refunds are issued to the original payment method within 10 days. For PayPal purchases, approved refunds are sent through the original payment method, subject to processor handling times.
Incorrect Address
Please make sure your shipping address is correct at checkout. If you notice an address error after placing an order, contact us immediately at support@evoraedit.com or (623) 298-8355. We will try to update the address before fulfillment begins, but cannot guarantee changes after an order has been submitted for fulfillment.
Contact Us
Email: support@evoraedit.com
Phone: (623) 298-8355
Hours: Monday–Friday 9:30am–4:00pm MST | Weekends 11:00am–4:00pm MST